Privacy Policy
Information We Collect
At MindRaIQ, we collect information that helps us provide better API and integration testing services. When you work with us, we gather details about your testing requirements, system specifications, and contact information necessary for project delivery.
- Contact Information: Name, email address, phone number, and company details
- Technical Data: API endpoints, testing parameters, integration specifications
- Project Information: Testing requirements, timelines, and system documentation
- Communication Records: Email exchanges, meeting notes, and project updates
- Usage Data: How you interact with our testing platforms and reporting tools
We don't collect sensitive personal data unless specifically required for your testing projects. All data collection happens with your knowledge and consent.
How We Use Your Information
Your information helps us deliver effective testing services and maintain professional relationships. We use collected data to understand your testing needs, configure appropriate testing environments, and communicate project progress.
Primary Uses: Service delivery, project management, technical support, and client communication. We never use your information for unrelated marketing or sell it to third parties.
Technical data helps us create accurate testing scenarios that mirror your production environments. Communication records ensure project continuity and help us improve our service quality over time.
Data Protection and Security
We take data security seriously, especially given Taiwan's Personal Data Protection Act requirements. Our security measures include encrypted data transmission, secure storage systems, and restricted access controls.
- SSL/TLS encryption for all data transmission
- Secure cloud storage with regular backups
- Two-factor authentication for team access
- Regular security audits and vulnerability assessments
- Employee training on data handling procedures
We monitor our systems continuously and update security protocols based on current best practices. If a security incident occurs, we'll notify affected clients within 72 hours as required by law.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.
Access Your Data
Request copies of personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct inaccurate personal data. Contact us anytime to make necessary changes.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Data Portability
Receive your data in a structured format for transfer to another service provider if needed.
To exercise these rights, send a written request to our privacy contact. We may need to verify your identity before processing requests to protect your information.
Data Retention and Deletion
We keep your information only as long as necessary for service delivery and legal compliance. Different types of data have different retention periods based on their purpose and legal requirements.
- Active Project Data: Retained during project duration plus 2 years for support
- Contact Information: Kept for 5 years after last business interaction
- Financial Records: Maintained for 7 years per Taiwan tax requirements
- Technical Documentation: Archived for 3 years for reference purposes
When retention periods expire, we securely delete or anonymize your data. You can request earlier deletion, though some information may need to remain for legal compliance.
Third-Party Services and Data Sharing
We work with trusted service providers to deliver our testing services effectively. These partnerships involve limited data sharing under strict confidentiality agreements.
Service Providers: Cloud hosting, email services, project management tools, and payment processing. All providers meet our security standards and data protection requirements.
We never sell personal information to third parties. Data sharing only occurs when necessary for service delivery, legal compliance, or with your explicit consent. All third parties sign data processing agreements that protect your information.
International Data Transfers
Some of our service providers operate outside Taiwan, which may involve transferring your data internationally. We ensure appropriate safeguards are in place for these transfers.
When data leaves Taiwan, we use standard contractual clauses, adequacy decisions, or other legal mechanisms to maintain protection levels equivalent to Taiwan's standards. You'll be informed if your data will be processed outside Taiwan.
Cookies and Website Analytics
Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. We don't use tracking cookies for advertising purposes.
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us improve website performance and user experience
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality but won't prevent you from contacting us for services.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated directly to active clients.
Minor updates appear on our website with revised dates. For major changes affecting how we handle your information, we'll provide 30 days notice via email before implementation.
Privacy Questions and Concerns
Have questions about this privacy policy or how we handle your information? We're here to help with clear answers.
We respond to privacy inquiries within 5 business days and work with you to resolve any concerns about your personal information.